Job Completion Survey - Restoration

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

D. L Virginia Beach, VA Posted on Jan 23rd, 2016	During a storm, 65' of my fence blew down - into the neighbors yard. 7:30 in the morning - a cold, windy and rainy morning, I called and left a message. Chip called me back promptly, said he would have it taken care of. Mike and Rick showed up - were extremely polite and went right to work. In two hours the old fence was removed and a temporary fence installed and they were on their way. I am very grateful for their prompt and professional service!
H. S Virginia Beach, VA Posted on Dec 21st, 2015	Best local restoration company in Virginia Beach, hands down. You won't be disappointed.
C. J Virginia Beach, VA Posted on Nov 13th, 2015	Best Restoration company in the region. Great ethics, great employees, and it's easy to see they pride themselves on excellence and going the extra mile.
E. M Virginia Beach, VA Posted on Sep 29th, 2015	I have just begun opening the boxes containing my china and crystal, and other contents from my dining room; beside the fact that each wrapped piece was a delight to open (almost as exciting as Christmas morning), what really struck me was the care that each piece was wrapped with. I am so impressed by the job the ladies did in packing my fragile belongings and other "stuff", as well as the kind fellas carrying all those boxes (all gazillion of them!!)... in and out...in and out...in and out.... Special group of folks you have working with you to help folks like us, as we try to get back to 'normal'." - See more at: http://www.bbb.org/norfolk/business-reviews/fire-and-water-damage-restoration/first-atlantic-restoration-in-virginia-beach-va-4000110/customer-reviews?cacheit=y#sthash.hIfOgJRY.dpuf
S. A Posted on Jul 13th, 2015	These guys were on point with everything. Very professional. Troy and his team did an excellent job with the restoration on my condo.
T. T Posted on Sep 23rd, 2014	First Atlantic Restoration was recommended by my Insurance Co. USAA, to replace my old roof in my house In Hampton, VA. 23666. I called, and was guided through the whole process by Amber Still, and the work was completed in a timely manner. I want to thank Amber Still for her assistance during this replacement process. They sent me pictures of the roof replacement, and all in all a great company to do your work. Also, I would like to mention Ceri Dublinski for helping during this repair work. Thanks all. Toby Trujillo
R. G Posted on Sep 21st, 2014	I would recommend First Atlantic for the staff professionalism and level of service. Keep doing the work you provide to your customers. The level of communication is excellent.
E. R Posted on Sep 21st, 2014	I would highly recommend First Atlantic Restoration. The professionalism and outstanding customer service is second to none. I have been working with Rocky for almost 10 years and no matter how big or small the job is he gets it done.
S. J Posted on Sep 14th, 2014	I would like to thank you for your hard work in getting our house restored. You exceeded all my expectations and made a very stressful situation a lot easier to deal with. I appreciate your professionalism and urgency in getting our house taken care of and put back together. Our house suffered extensive water damage, and to have the work completed within a week is remarkable! I could not be more pleased with the results. Thank you!
S. C Posted on Sep 12th, 2014	My husband and I moved into our house less than a year ago and had a small water leak that ended up creating even more problems than I would have ever imagined. I called First Atlantic and they got to my house asap and got everything set up to dry the floors out that night. They called me every few days to check on things and they worked around my schedule. All of the workers that were in and out were VERY nice and respectful. Despite the stress from the situation, First Atlantic was very helpful and understanding through everything!. I will always recommend them to friends, family, neighbors or whoever it may be. And if we ever have any furture issues they will be the first people I call.
W. J Posted on Aug 19th, 2014	First Atlantic did a great job cleaning up after my hot water heater burst. They responded quickly and stayed late fixing the problem. Jeremy did a great job.
E. M Posted on Jul 20th, 2014	After suffering water damage, through two ceilings and two floors, from a leak in our water heater we called our insurance company. They recommended First Atlantic Restoration. The response from First Atlantic was immediate and helpful. The technicians (Jeremy and Zach) were friendly and informative. We've never had water damage before so they walked us through the process and started work that day on the cleanup. They did an excellent job and were in and out in one day. We can't thank you enough for all your help.Melinda Evans
F. T Posted on Jun 8th, 2014	I had a very good experience with First Atlantic Restoration. Each time Jeremy came to my home he was very pleasant and professional.
M. A Posted on Apr 8th, 2014	My home recieved water damage due to a bad hot water heater. They were recommend from my insurance adjustor. I was not sure what I was going to get. I called and spoke with Billy. It was nice to hear a refreshing voice willing to assist. The insurance adjustor wanted to come out the same time First Atlantic did. Without hesitation Billy made that happen. He sent Shawn and Omy. FANTASTIC !! They reassured me they would handle everything. Very professional. Explained what they needed to do what were the next steps and that the comapny would make sure they are there to assist during the whole process. I will be referrign them to others. Word of mouth and social media is a Great thing. They deserve a KUDOS !!! Thank you First Atlantic
M. C Posted on Jan 7th, 2014	Can't say enough good things about this company...Rae came to my rescue within an hour of my frantic call about a water emergency. He and Omi were kind, patient and professional as they set about starting the clean-up of my home. Kenny was just as pleasant, professional and reassuring as he explained the process of restoring my home to it's original state. Martin's crew came in shortly after and started work immediately. After agreeing on carpet, paint and linoleum to replace the damaged areas, Mike Pittman started plaster repair the same afternoon and finished most of the painting the next day. Within a little more than a week, I was delighted to be scheduling the installation of carpet and vinyl on the third floor of my condo. These folks deliver more than I expected. If a bad experience could be turned into a positive...First Atlantic Restoration personnel can make it happen. They're my heroes.
D. G Posted on Dec 7th, 2013	I had a great experience with First Atlantic Restoration. They responded very quickly, in fact they came out the very day I called them. Their employees were very professional and caring and made sure I was okay. Everyone from clean up to billing was very helpful. I would recommend First Atlantic Restoration to everyone.