We always strive to provide the best customer service possible. Here are some of our customer success stories!
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Single unit apartment caught fire, causing extensive interior damage, as well as smoke damage.

“First Atlantic does great work. The apartment that was burned due to fire was rehabbed beautifully and ahead of schedule. First Atlantic stayed in contact with me throughout the entire process. I also thought his work ethic was great. Whenever I had a question, he always had an answer.” ~ N. Barracchini, BMR Investments

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Water leaked in through the windows of the catering company’s warehouse, potentially shutting them down for the day, resulting in lost revenue. First Atlantic’s Emergency Extraction Team removed the water overnight, and Gourmet Gang opened for business, 8 hours after the water damage occurred.

“Professional, knowledgeable, and quick” ~ C. McNichol, The Gourmet Gang

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Dryer equipment caught fire in an industrial warehouse. The fire was contained before any structural damage occurred, but the building was damaged by the water used to distinguish the flames. Soot, smoke and debris were also factors in the buildings rehab.

“Thank you for having a live person available at 1:45 AM available to answer the phone. The response time was awesome from the initial call to arrival on site.” ~ L. Boyd, Eggleston Services

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Electrical fire occurred in the administration office of a school for gifted elementary students. The entire building had to be cleaned, as well as the contents within, due to heavy smoke and soot damage which spread throughout.

“We were very pleased with the professional and kind service of the entire team!” ~G. Gammon, Downtown Hampton Child Development Center

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“As owners and managers of over 17,000 multi-family housing units, we at S.L. Nusbaum Realty Co. have encountered many situations over the years concerning sudden damage to our properties. In these inevitable disaster related situations, we have long relied on First Atlantic Restoration. Their expertise has allowed us to feasibly, and as quickly as possible, solve problems ranging from small water, mold and other biohazard issues all the way to full reconstruction of fire ravaged apartment buildings. ~M. Divine, S.L. Nusbaum Realty Co.

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A pipe burst inside the wall of my master bathroom in the middle of the night, and I wanted to get the drying process started as soon as possible. “First Atlantic was very informative in describing what was going on and how things were progressing. I felt confident in their abilities.” ~ G. Gendron

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Extensive mold growth was found in the home’s crawlspace.

“Very professional and pleasant to work with-all members of the staff did an excellent job.” ~ N. Schapowal

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Broken pipe in laundry room flooded the entire downstairs.

“The most dedicated honest, dependable, and caring people we have met in a long time.” ~ S. Beasley

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Kitchen fire in rental home caused structural damage and overwhelming smoke odor.

“The staff went beyond what I expected; always checking in and making sure things were done correctly. If I were to describe my experience with First Atlantic, I would say they care, are professional and listen to what you want and need.” ~ L. Moore

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The roof and siding of a two story condo was damaged by strong winds, which lead to interior water damage from heavy downpours.

“I am glad I chose First Atlantic because of their excellent communication skills throughout the experience. I thought my project manager was exceptional. He was polite and considerate; most importantly he made sure the job was completed in a timely manner.” ~D. Brown

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Toilet supply line burst and water ran for hours.

“I am very happy to say the entire team was very professional and like part of the family”. ~ B. White

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Crawl space was full of flood water due to severe thunderstorms and tidal flooding.

“Top notch! I recommend First Atlantic Restoration to everyone I can. Your crew and managers went above and beyond on every visit. Martin Davidson is an extraordinary professional. The technician helped us keep our insurance company in the loop and up to speed on job progress. We appreciate his help and his sincere concern for our family.” ~ D. Gomes

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An extremely strong odor was coming from the residence’s crawlspace; a result of widespread mold growth.

“I am so happy I chose First Atlantic Restoration to restore my homes’ crawlspace; it has been a very positive experience. It was refreshing to have onsite job supervision clearly orchestrating the job ‘in the trenches’. The project manager was genuinely friendly and willing to address unexpected job concerns as the job progressed to completion to ensure mutual company/homeowner satisfaction. First Atlantic has set the bar high for quality of work, attention to details and professionalism.” ~ M. VanNostrand

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A Pipe burst inside the wall of a second floor bathroom. Floors and walls had to be thoroughly dried before mold started to grow.

“Everyone we worked with was amazing. And the emergency crew treated me like family. My husband was out to sea, and it was just me and my baby. They were great! ~ M. Schoonover

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The water heater had been leaking for an undisclosed amount of time, causing damage to the laundry and living rooms.

“FAR employees did a great job in my home. They were prompt, courteous and efficient in helping to return my home to its prior condition.” ~ E. Hathaway