From 29 reviews
ashleigh palmer

Sean with the Ginnger hair is freaking awesome!!! 5+ stars!!!!!

via Google
Lara Hammje

Rocky Tennant and the crew at First Atlantic Restoration helped me with a very difficult job restoring a commercial office building restroom. Their communication was wonderful. The job was an unusual one and the dedication to getting it …

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via Google
Barbara L.

I have nothing but good things to say about First Atlantic and Rocky Tennant. They got to work immediately to fix the leak in the bathroom and the pantry underneath. I had no second thoughts about having First

Atlantic do the repairs as I …

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Deborah Thornton

Had water damage in our laundry room from the washing machine. Rocky came out & kepted us informed on the step to step process to get the floor replaced. Thanks again to Rocky & Martin & first Atlantic restoration for a job well done. Would…

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Dave Pfiffer

What a great experience from start to finish with these guys. A stainless steel hot water line leaving the water heater burst under pressure on Sunday of Memorial Day weekend when no one was home, we get home on Memorial Day to find 100+ …

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via Google
SteveO CanAm

Awesome staff, very knowledgeable

via Google
Mark Camp

Great Company, good people

Response from business owner

Thank you Mark! We try our hardest to do good work and we have some great people who get it done!

via Google
Brandon & Tyne Iverson

Highly, HIGHLY recommend! We needed an estimate on our home for a FEMA appeal after our home was flooded by Hurricane Matthew. Since it was an appeal, we had a 14 day time frame to submit the estimate from a contractor or we would …

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Response from business owner

Brandon & Tyne, Thank you so much for trusting First Atlantic Restoration with your home. We were happy to help. Thank you also for your review, we appreciate it.

Thanks again, The First Atlantic Team

via Google
Bruce Sherman

They did an excellent job cleaning up the water damage in the house. All the repairs were done in a timely manner. Workman ship was excellent, Troy and his team are very professional. I would call them again if I needed any repairs done.

Response from business owner

Bruce, Thank you for the kind words and thank you for trusting First Atlantic Restoration with your home. We are happy we could help. Thanks again, The First Atlantic Team

via Google
mcadaal

Troy was on top of it. This company is reliable. It definitely beats the competition out there and the competition knows it!

Response from business owner

Thank you so much for the review. We appreciate your business and were happy to help.

Sincerely,

The First Atlantic Team

via Google
Kathryn Maguire

We had a barn fire that literally melted the back of our house, requiring new siding, new windows, new roof and deck repairs. First Atlantic handled everything, including working with the insurance adjuster to add items were damaged as a …

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Response from business owner

Kathryn, Thank you for the kind words and for trusting First Atlantic Restoration with your home. We are happy we could help! Thanks again, The First Atlantic Team

via Google
Raven Copeland

Atlantic came to my rescue after having water damage due to roots in my pipes. They did a wonderful job getting everything back to new. Even on the snow days when most people were home from work the guys showed to work! Everyone was really …

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Response from business owner

So glad we were able to help you out, Raven. Let us know if you need anything else!

via Google
john addy

Our world was turned upside down when lightening struck our house at 20 minutes after midnight on Fathers Day morning. We did not know what to do and worst, where we need to start. The first contact with First Atlantic at 9 AM that morning …

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Response from business owner

John,

Thank you for the kind words and thank you for trusting First Atlantic Restoration with your home. We are happy we could help.

Thanks again,

The First Atlantic Team

via Google
Barbara Barbsra Falkowski Fusco

Daniel is the best. so professional. answers questions so you can understand. was a genuine pleasure to work with someone with such work ethic in this day and age. is an asset to your company

maria was his helper. she was very pleasant and …

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Response from business owner

Barbara,

Thank you so much for the kind words. We love our First Atlantic employees and are very happy to hear that you do too.

Thanks again,

via Google
Malik Laidlaw

They show up on time and work efficiently. I recommend them to any and everyone

Response from business owner

Malik,

Thank you so much for the review. We appreciate the recommendation.

Thanks so much for your business.

via Google
Alban Selamaj

These guys were on point with everything. Very professional. Troy and his team did an excellent job with the restoration on my condo.

Response from business owner

Thank you for the kind words Alban. It was a pleasure working with you. Thank you for your business.

via Google
Gina Douglas

I had a great experience with First Atlantic Restoration. They responded very quickly, in fact they came out the very day I called them. Their employees were very professional and caring and made sure I was okay. Everyone from clean up to …

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Response from business owner

It was great working with you, Gina! Thanks for taking the time to rate and review us!

via Google
Taylor Persinger

First Atlantic Restoration rebuilt our home after we had a horrible fire. I was so afraid my home would never be the same again, but now it's even better than before. This fire was the most terrible thing that had ever happened to us, …

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via Google
Jessica Simonitsch

I would like to thank you for your hard work in getting our house restored. You exceeded all my expectations and made a very stressful situation a lot easier to deal with. I appreciate your professionalism and urgency in getting our house …

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Response from business owner

Thank you so much for your feedback, Jessica. We understand that when disaster strikes, it can be completely overwhelming. We do our very best to help you get your life back on track as quickly as possible. Thanks again!

via Google
Toby Trujillo

First Atlantic Restoration was recommended by my Insurance Co. USAA, to replace my old roof in my house In Hampton, VA. 23666. I called, and was guided through the whole process by Amber Still, and the work was completed in a timely manner…

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Response from business owner

Thanks, Toby! This is exactly the kind of service we strive to provide for each and every one of our customers.

via Google
Joan Wagner

First Atlantic did a great job cleaning up after my hot water heater burst. They responded quickly and stayed late fixing the problem. Jeremy did a great job.

Response from business owner

We love to hear from our customers! Thank you for taking the time to post a review Joan!

via Google
Angelia Moore

My home recieved water damage due to a bad hot water heater. They were recommend from my insurance adjustor. I was not sure what I was going to get. I called and spoke with Billy. It was nice to hear a refreshing voice willing to assist. …

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Response from business owner

Wow, many thanks Angelia, we appreciate your kind words – means a lot to us!

via Google
Tina Few

I had a very good experience with First Atlantic Restoration. Each time Jeremy came to my home he was very pleasant and professional.

Response from business owner

Thank you so much for taking the time to share your experiences online. I will be sure to share your feedback with Jeremy, and the entire team. They love knowing that clients appreciate their service!

via Google
Gabriel Retana

I would recommend First Atlantic for the staff professionalism and level of service. Keep doing the work you provide to your customers. The level of communication is excellent.

Response from business owner

Could not be happier to see this review! Thank you Gabriel

via Google
Melinda Evans

After suffering water damage, through two ceilings and two floors, from a leak in our water heater we called our insurance company. They recommended First Atlantic Restoration. The response from First Atlantic was immediate and helpful. The…

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Response from business owner

We are thrilled your experience was fantastic as we aim to provide first class service to all of our customers. Thank you so much for taking the time to post your review!

via Google
Casey Ortiz

My husband and I moved into our house less than a year ago and had a small water leak that ended up creating even more problems than I would have ever imagined. I called First Atlantic and they got to my house asap and got everything set up…

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Response from business owner

Thank you for your business, your trust, and your confidence!

via Google
Nancy Coleman

Jeremy and Zach responded to my home the day following the flood caused by my neighbor. They were very responsive, professional, and worked to resolve the problem efficiently and effectively. Unfortunately the gentleman who followed up for …

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Response from business owner

I'm glad that Jeremy and Zach were able to provide great service for you, Nancy! Thanks for taking the time to give us your feedback.

via Google
Redknot Edinburgh

I would highly recommend First Atlantic Restoration. The professionalism and outstanding customer service is second to none. I have been working with Rocky for almost 10 years and no matter how big or small the job is he gets it done.

Response from business owner

Thank you! Thank you! Thank you!

via Google
Charmaine miller

Can't say enough good things about this company...Rae came to my rescue within an hour of my frantic call about a water emergency. He and Omi were kind, patient and professional as they set about starting the clean-up of my home. Kenny was …

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Response from business owner

Thanks for taking the time to leave feedback for us, Charmaine!

via Google

Job Completion Survey - Restoration

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.


Clear Filter
D. L
Virginia Beach, VA
5 Stars
Posted on Yelp
Jan 23rd, 2016
During a storm, 65' of my fence blew down - into the neighbors yard. 7:30 in the morning - a cold, windy and rainy morning, I called and left a message. Chip called me back promptly, said he would have it taken care of. Mike and Rick showed up - were extremely polite and went right to work. In two hours the old fence was removed and a temporary fence installed and they were on their way. I am very grateful for their prompt and professional service!
H. S
Virginia Beach, VA
5 Stars
Posted on Yelp
Dec 21st, 2015
Best local restoration company in Virginia Beach, hands down. You won't be disappointed.
C. J
Virginia Beach, VA
5 Stars
Posted on Yelp
Nov 13th, 2015
Best Restoration company in the region. Great ethics, great employees, and it's easy to see they pride themselves on excellence and going the extra mile.
E. M
Virginia Beach, VA
5 Stars
Posted on BBB
Sep 29th, 2015
I have just begun opening the boxes containing my china and crystal, and other contents from my dining room; beside the fact that each wrapped piece was a delight to open (almost as exciting as Christmas morning), what really struck me was the care that each piece was wrapped with. I am so impressed by the job the ladies did in packing my fragile belongings and other "stuff", as well as the kind fellas carrying all those boxes (all gazillion of them!!)... in and out...in and out...in and out.... Special group of folks you have working with you to help folks like us, as we try to get back to 'normal'." - See more at: http://www.bbb.org/norfolk/business-reviews/fire-and-water-damage-restoration/first-atlantic-restoration-in-virginia-beach-va-4000110/customer-reviews?cacheit=y#sthash.hIfOgJRY.dpuf
S. A
5 Stars
Posted on BirdEye
Jul 13th, 2015
These guys were on point with everything. Very professional. Troy and his team did an excellent job with the restoration on my condo.
T. T
5 Stars
Posted on BirdEye
Sep 23rd, 2014
First Atlantic Restoration was recommended by my Insurance Co. USAA, to replace my old roof in my house In Hampton, VA. 23666. I called, and was guided through the whole process by Amber Still, and the work was completed in a timely manner. I want to thank Amber Still for her assistance during this replacement process. They sent me pictures of the roof replacement, and all in all a great company to do your work. Also, I would like to mention Ceri Dublinski for helping during this repair work. Thanks all.
Toby Trujillo
R. G
5 Stars
Posted on BirdEye
Sep 21st, 2014
I would recommend First Atlantic for the staff professionalism and level of service. Keep doing the work you provide to your customers. The level of communication is excellent.
E. R
5 Stars
Posted on BirdEye
Sep 21st, 2014

I would highly recommend First Atlantic Restoration. The professionalism and outstanding customer service is second to none. I have been working with Rocky for almost 10 years and no matter how big or small the job is he gets it done.
S. J
5 Stars
Posted on BirdEye
Sep 14th, 2014
I would like to thank you for your hard work in getting our house restored. You exceeded all my expectations and made a very stressful situation a lot easier to deal with. I appreciate your professionalism and urgency in getting our house taken care of and put back together. Our house suffered extensive water damage, and to have the work completed within a week is remarkable! I could not be more pleased with the results. Thank you!
S. C
5 Stars
Posted on BirdEye
Sep 12th, 2014

My husband and I moved into our house less than a year ago and had a small water leak that ended up creating even more problems than I would have ever imagined. I called First Atlantic and they got to my house asap and got everything set up to dry the floors out that night. They called me every few days to check on things and they worked around my schedule. All of the workers that were in and out were VERY nice and respectful. Despite the stress from the situation, First Atlantic was very helpful and understanding through everything!. I will always recommend them to friends, family, neighbors or whoever it may be. And if we ever have any furture issues they will be the first people I call.
W. J
4 Stars
Posted on BirdEye
Aug 19th, 2014

First Atlantic did a great job cleaning up after my hot water heater burst. They responded quickly and stayed late fixing the problem. Jeremy did a great job.
E. M
5 Stars
Posted on BirdEye
Jul 20th, 2014
After suffering water damage, through two ceilings and two floors, from a leak in our water heater we called our insurance company. They recommended First Atlantic Restoration. The response from First Atlantic was immediate and helpful. The technicians (Jeremy and Zach) were friendly and informative. We've never had water damage before so they walked us through the process and started work that day on the cleanup. They did an excellent job and were in and out in one day. We can't thank you enough for all your help.Melinda Evans
F. T
4 Stars
Posted on BirdEye
Jun 8th, 2014

I had a very good experience with First Atlantic Restoration. Each time Jeremy came to my home he was very pleasant and professional.
M. A
5 Stars
Posted on BirdEye
Apr 8th, 2014

My home recieved water damage due to a bad hot water heater. They were recommend from my insurance adjustor. I was not sure what I was going to get. I called and spoke with Billy. It was nice to hear a refreshing voice willing to assist. The insurance adjustor wanted to come out the same time First Atlantic did. Without hesitation Billy made that happen. He sent Shawn and Omy. FANTASTIC !! They reassured me they would handle everything. Very professional. Explained what they needed to do what were the next steps and that the comapny would make sure they are there to assist during the whole process. I will be referrign them to others. Word of mouth and social media is a Great thing. They deserve a KUDOS !!! Thank you First Atlantic
M. C
5 Stars
Posted on BirdEye
Jan 7th, 2014
Can't say enough good things about this company...Rae came to my rescue within an hour of my frantic call about a water emergency. He and Omi were kind, patient and professional as they set about starting the clean-up of my home. Kenny was just as pleasant, professional and reassuring as he explained the process of restoring my home to it's original state. Martin's crew came in shortly after and started work immediately. After agreeing on carpet, paint and linoleum to replace the damaged areas, Mike Pittman started plaster repair the same afternoon and finished most of the painting the next day. Within a little more than a week, I was delighted to be scheduling the installation of carpet and vinyl on the third floor of my condo. These folks deliver more than I expected. If a bad experience could be turned into a positive...First Atlantic Restoration personnel can make it happen. They're my heroes.
D. G
5 Stars
Posted on BirdEye
Dec 7th, 2013

I had a great experience with First Atlantic Restoration. They responded very quickly, in fact they came out the very day I called them. Their employees were very professional and caring and made sure I was okay. Everyone from clean up to billing was very helpful. I would recommend First Atlantic Restoration to everyone.

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